This notice explains how Rashaya Endowments Directorate handles information submitted by website visitors, how it is protected, and how it is used to manage enquiries and official correspondence. We aim to collect only what is necessary and do not sell personal information.
1. Scope and responsible organisation
This notice applies to the Directorate’s official website and the digital forms and services published through it. Rashaya Endowments Directorate manages information received through the website within its responsibilities and under Dar Al-Fatwa in the Lebanese Republic.
2. Information we may collect
- Your name, telephone number, email address, selected subject and message when you use the contact form.
- Basic technical records used to operate and protect the site, such as request time, browser type and network address.
- Information you voluntarily provide while following up an enquiry, partnership or initiative.
Please do not send sensitive information or confidential documents through the general form. If documents are required, our team will explain an appropriate and secure submission method.
3. How information is used
We use information to answer enquiries, direct correspondence to the appropriate team, follow up requests and initiatives, protect the website from misuse, improve content and services, and meet applicable administrative or legal obligations.
4. Storage, security and sharing
Contact messages are stored privately in WordPress and are available only to authorised people responsible for correspondence. We use reasonable technical and organisational safeguards to reduce unauthorised access, loss or alteration. We do not sell personal information or disclose it outside the scope of our work unless you agree or a valid legal, administrative or religious obligation requires it.
5. Retention
Information is kept only as long as needed to handle the purpose for which it was submitted and to maintain necessary correspondence records. It is then deleted or anonymised unless applicable rules require longer retention.
6. Cookies and external services
WordPress may use cookies that are necessary for site operation or administrator sessions. Some pages link to or display services such as Google Maps and Facebook; their own policies apply when you open those services. If non-essential analytics or tracking is introduced later, this notice will be updated and an appropriate consent mechanism will be implemented first.
7. Your choices
You may ask to access, correct or delete information connected with your message, or withdraw consent to further contact, subject to necessary record-keeping requirements. Submit your request through the Contact page with enough information to identify the relevant correspondence.
8. Children’s privacy
The website is intended for a general audience. Messages involving a child’s information should be sent under the supervision of a parent, guardian or responsible organisation. We do not intentionally collect a child’s information without a clear need and appropriate permission.
9. Changes and contact
We may update this notice as the website and our procedures develop. The latest revision date appears at the top of this page. For privacy questions, email info@awqafrashaya.com or use the Contact page.